Job Details

**Product Support Specialist**

Product Support Specialists needed for award-winning eBike company

**Must live within 40 miles of Phoenix, AZ**

**Pay Rate:** $16.50 per hour

**Location:** Phoenix (remote)

**Job Type:** Contract, approximately 4-6 months with potential for extension

**Schedule:** 40 hours/week, must have flexibility to work shifts from 5:00 am to 6:00 pm (PST) including Saturday and Sunday

If you love the outdoors, you're already finding ways to beat the heat while still enjoying everything summer has to offer. Our client is like you--they were founded by people passionate about getting everyone into the great outdoors. That's why they've built one of the hottest brands of eBikes on the market today! Their innovative products have been featured in Forbes, Fast Company, Wired, and even Inc. Magazines Coolest Products list. And their direct-to consumer model helps them keep leveling up their products thanks to feedback from their amazing customers.

But a standout product requires standout support, and that's where you come in. The Product Support Specialist is a critical role for our client as they enter the busy summer season. Product Support Specialists provide ongoing technical support post-sale to ensure customers' eBikes are spinning in tip-top shape. You'll be engaging through multiple channels (phone and email) to assess, troubleshoot, and resolve issues, as well as order replacement parts as needed. If you're the person who's always on the hook for fixing the WiFi when it goes down or helping your friends with their tech issues, you could be a great fit for this role! You'll also collaborate with a fun, dynamic team that works hard and leads by example to deliver an exceptional experience.

RESPONSIBILITIES

* Perform technical support with customers all over the US by phone and email.

* Ship replacement parts to customers after assessing their needs.

* Walk customers through assembly and maintenance of our clients products.

* Explain highly technical processes & procedures to customers of all skill levels.

* Assist in the implementation and maintenance of technical support systems.

* Participate in local outreach events and related events with the sales team, as needed.

* Other duties as assigned.

* Overtime required based on business needs.

QUALIFICATIONS

* Minimum 1 year of experience in customer service by phone, email, and social media, specifically in technical or product support.

* Technically minded and extraordinarily detailed oriented.

* Impeccable phone communication skills and ability to translate technical jargon into layman's terms.

* Experience with smart products, electric bikes or vehicles preferred.

* Bachelors degree or equivalent work experience preferred.

* Friendly attitude and interest in working with electric vehicle consumers.

* Ability to work quickly in a fast-paced environment and learn on the go.

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at to review our full offering of temp, temp-to-hire, and direct hire job openings!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Types: Full-time, Contract

Pay: $16.50 per hour

**Type:** Contract

**Category:** Customer Service

**Reference ID:** 18436

**Start Date:** 05/10/2021

**End Date:** 11/10/2021

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